Privacy Policy

The ADHD Outpost
SSM Registration No.: 202603208975
Last Updated: August 2026

1. Introduction

This Privacy Policy explains how The ADHD Outpost (“we”, “us”, or “our”) collects, uses, stores, and protects personal information in connection with our website, counselling services, ADHD-focused support services, and related communications.

We are committed to handling personal information responsibly and in accordance with applicable privacy and data protection requirements.

2. Information We Collect

Depending on the services you use, we may collect:

• Name and identification information where required
• Contact details
• Registration and booking information
• Payment and transaction records
• Information provided through forms and questionnaires
• Information relevant to counselling and ADHD-focused support
• Counselling notes, assessments, risk and safety information, goals, interventions, and plans

We only collect information reasonably necessary for providing and managing our services.

3. How We Use Your Information

Personal information may be used to:

• Provide counselling and ADHD-focused support
• Understand your needs and goals
• Maintain appropriate professional records
• Manage appointments and communications
• Process payments and maintain financial records
• Respond to enquiries
• Meet applicable professional, legal, regulatory, and administrative requirements

4. Confidentiality

Information shared during counselling and support is treated as confidential within applicable professional and legal requirements.

Confidentiality may be limited where disclosure is required or permitted by law, or where there is a serious concern regarding the safety of the client or another person.

Further information regarding confidentiality is provided through the relevant consent process.

5. Storage and Third-Party Services

Personal information may be stored electronically or physically using systems and services required to operate The ADHD Outpost.

These may include booking platforms, online forms, email services, cloud storage, payment providers, accounting systems, website services, and other business-support platforms.

Third-party providers may process information according to their own privacy policies.

Reasonable measures are taken to protect personal information from unauthorised access, loss, misuse, or disclosure. However, no electronic system can be guaranteed to be completely secure.

6. Retention

Personal information and counselling records are retained for as long as reasonably necessary to provide services and meet applicable professional, legal, regulatory, accounting, and record-keeping requirements.

Information will be securely deleted or disposed of when it is no longer required, subject to applicable retention requirements.

7. Website and Communications

Our website may use cookies or similar technologies for functionality, security, analytics, and performance.

Information provided through email, booking forms, or other electronic communications may be retained where reasonably necessary for professional or administrative purposes.

Electronic communication should not be relied upon for emergencies or crisis situations.

8. Your Rights

Subject to applicable law and relevant professional requirements, you may contact us to request access to or correction of your personal information, or to ask questions about how your information is handled.

9. Updates to This Policy

This Privacy Policy may be updated from time to time. The latest version will be published on this website with the applicable update date.

10. Contact

The ADHD Outpost
SSM Registration No.: 202603208975
Phone: +60 17 910 4626
Email: theadhdoutpost@gmail.com

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